Experience

cohesion

Product Design Lead | April 2019 - Present
Responsible for defining, refining, and implementing a consistent design language and user experience across the company’s products on iOS, Android, and desktop.

JLL

Design System Product Manager | Aug 2018 - April 2019
Oversaw the implementation of JLL’s first enterprise-level design system, which contained 18 components, governance guidelines and usage standards. Worked with different product teams to gain adoption of the design system. Design and development teams using the design system reported a 66% rise in efficiency when using the design system.

Product Design Lead | July 2018 - April 2019
Worked with product managers, developers and business leaders to define product strategy and create a new proprietary platform to help brokers more effectively win 5k - 100K SF deals through the aid of analytics and insights. Managed design resources for initial proof of concept. Performed usability tests on prototypes for desktop, tablet and mobile screens. 

UX Architect | May 2018 - July 2018
Worked with internal teams to finalize design and strategy for the Aero project and understand how it could expand to different stages of the transaction life-cycle. Hosted and led a design thinking workshop to help align management on potential product expansions. Led a redesign of an existing JLL application (Lease Comps) based on UAT feedback.

Omobono

UX Strategist | June 2017 - May 2018
Worked on-site with JLL to help devise and execute on a vision for a single platform (Aero), aimed at improving the tenant / broker relationship - along with improving internal efficiency by 2400%. Implemented usability testing standards. This resulted in the Omobono’s first (9-month) UX retainer contract, ultimately leading to my acquisition by JLL. 

Digital Strategist | Feb 2016 - June 2017
Utilized a myriad of research methodologies to help clients understand the intersection of business needs and user expectations for various clients. Provided digital / experience strategy recommendations for site redesign, service design, and digital transformation projects by creating user personas, journeys, site maps, wire-frames and prototypes. 

Hooks

UX Consultant | June 2015 - Nov. 2015
Hooks is a real-time notification application that pushes customized alerts to mobile devices. Worked with founders and developers to identify opportunities for improving the overall mobile experience. Created wire-frames and journeys to show areas to improve mobile UX. Prototyped new features and enhancements, including a chat feature.

Analyte Health

Digital Content Strategist | Nov. 2014 - Feb. 2016
Used heuristic reviews, content audits, competitive analysis, analytics, and user interviews to inform the creation of artifacts to launch or refresh our digital product line. Created taxonomies, schemas, user flows, and wireframes. Performed and monitored A/B tests to inform future design and content decisions.

Uber

Business Operations Associate | Aug. 2014 - Nov. 2014
Worked on small team to determine opportunities for Uber to build brand loyalty amongst current users, while attracting early adopters as Uber expanded its service reach in the Midwest. Identified and analyzed trends in user data to make recommendations for a better experience for both riders and driver partners.

Pearson

Digital Content Strategist | April 2014 - June 2014
Developed content for Pearson’s digital education platform for Elementary Schools. Worked with UI // UX teams to determine how content should be presented and organized. Created new and edited existing prototypes before performing quality assurance testing.

Unison

UX Strategist | Feb. 2014 - April 2014
Created user flows, wireframes, prototypes for new business pitches and proposals.

Critical Mass

Digital Strategist Intern | Nov. 2013 - Jan. 2014
Performed heuristic reviews to identify areas for improvement in client websites. Provided recommendations regarding site messaging, layout, and flow to improve performance. Used recommendations and insights to formulate taxonomies and user flows for future state builds.
 

Skills

  • A / B Testing

  • Competitive Analysis

  • Heuristic Reviews

  • Information Architecture

  • Persona Development

  • (Rapid) Prototyping

  • Sketching

  • Storyboarding

  • Taxonomies

  • User Research

  • Use Cases / Journeys / Scenarios

  • Usability Testing

  • Wireframing


Tools

For Design

  • Adobe Experience Design

  • Adobe Illustrator

  • Adobe InDesign

  • Adobe Photoshop

  • Adobe Premier

  • Axure

  • Balsamiq

  • Omnigraffle

  • Sketch

For Prototyping

  • Figma

  • Invision

  • Overflow

  • Zeplin

For Research

  • Google Analytics

  • HotJar

  • RealTimeBoard

  • RStudio

  • SurveyGizmo

  • Tableau

For Prototyping


Languages

  • English (expert)

  • HTML / CSS (proficient)

  • MySQL (proficient)

  • RStudio (beginner)


Education

Savannah College of Art & Design

Bachelor of Fine Arts In
Advertising Design & Strategy


Interaction Design Foundation

Certificates In
Gamification for UX
Gestalt Psychology & Web Design
Usability Testing

 

Agile For All

Certificates In
ScrumMaster
Kanban

Udacity

Certificate In
A/B TestingUdacity