Experience

JLL | May 2018 - Present

Design System Product Manager | Aug 2017 - Present
Oversaw the implementation and execution of JLL’s first enterprise level design system. Solicited stakeholders for feedback and dependencies. Currently working on adoption and enhancements for the product.

Product Design Lead | July 2018 - Present
Worked with business stakeholders to create a new proprietary application that will help brokers more efficiently close deals with the aid of analytics. Led an experience redesign of an existing JLL application (Lease Comps).

UX Architect | May 2018 - July 2018
Worked with internal teams to finalize design and strategy for the Aero project and understand how it could expand to different stages of the transaction lifecycle. Hosted and lead a design thinking workshop to help align management.

Omobono | Feb. 2016 - May 2018

UX Strategist | June 2017 - May 2018
Worked onsite with JLL as a consultant to help devise and execute on a vision to have a single platform that would manage the tenant / broker relationship. Implemented usability testing standards.

Digital Strategist | Feb 2016 - June 2017
Utilized a myriad of research methodologies to uncover the intersection of business objectives and user expectations. Used insights as the baseline for creating artifacts such as personas, empathy maps, user flows, sitemaps, wireframes, and prototypes. 

Hooks | June 2015 - Nov. 2015

UX Consultant
Hooks is a real-time notification application that pushes customized alerts to mobile devices. Worked with founders and developers to identify opportunities for improving the overall mobile experience through user feedback and testing. Created wireframes and content maps to showcase points for optimization, including a chat feature.

Analyte Health | Nov. 2014 - Feb. 2016

Digital Content Strategist
Used heuristic reviews, content audits, competitive analysis, analytics, and user interviews to inform the creation of artifacts to launch or refresh our digital product line. Created taxonomies, schemas, user flows, and wireframes. Performed and monitored A/B tests to inform future design and content decisions.

Uber | August 2014 - Nov. 2014

Business Operations Associate
Worked on small team to determine opportunities for Uber to build brand loyalty amongst current users, while attracting early adopters as Uber expanded its service reach in the Midwest. Identified and analyzed trends in user data to make recommendations for a better experience for both riders and driver partners.

Pearson | April 2014 - June 2014

Digital Content Strategist
Developed content for Pearson’s digital education platform for Elementary Schools. Worked with UI // UX teams to determine how content should be presented and organized. Created new and edited existing prototypes before performing quality assurance testing.

Unison | Feb. 2014 - April 2014

UX Strategist
Created user flows, wireframes, prototypes for new business pitches and proposals.

Critical Mass | Nov. 2013 - Jan. 2014

Digital Strategist Intern
Performed heuristic reviews to identify areas for improvement in client websites. Provided recommendations regarding site messaging, layout, and flow to improve performance. Used recommendations and insights to formulate taxonomies and user flows for future state builds.
 

Skills

  • A / B Testing

  • Competitive Analysis

  • Heuristic Reviews

  • Information Architecture

  • Persona Development

  • (Rapid) Prototyping

  • Sketching

  • Storyboarding

  • Taxonomies

  • User Research

  • Use Cases / Journeys / Scenarios

  • Usability Testing

  • Wireframing


Tools

For Research & Testing

  • Google Analytics

  • HotJar

  • Invision

  • RStudio

  • SurveyGizmo

  • Tableau

For Design

  • Adobe Experience Design

  • Adobe Illustrator

  • Adobe InDesign

  • Adobe Photoshop

  • Adobe Premier

  • Axure

  • Omnigraffle

  • Sketch


Languages

  • English (expert)

  • HTML / CSS (proficient)

  • MySQL (proficient)

  • RStudio (beginner)


Education

Savannah College of Art & Design

Bachelor of Fine Arts In
Advertising Design & Strategy


Interaction Design Foundation

Certificates In
Gamification for UX
Gestalt Psychology & Web Design
Usability Testing

 

Agile For All

Certificates In
ScrumMaster
Kanban

Udacity

Certificate In
A/B TestingUdacity