👋🏼 Hey I'm Charlie

Product Design Lead 🤔 UX Strategist

Leading teams to create human (not user) centric experiences that don't suck.

What’s a Rich Text element? What’s a Rich Text element? What’s a Rich Text element? What’s a Rich Text element? What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.


Words I Wrote

🤔 Solutions > Pixels.

Every problem presents the opportunity to bridge business goals + technology, with people and their processes.


Process & Principles

UX is not an isolated event.
It's a process, comprised of numerous events, that unfold over an indefinite period of time.

Often the process for solving the 'why' is not straight through. t starts with falling in love with the problem; looking at the business and human side of the equation.

The cathartic blend of empathy and insights becomes the bedrock that informs the underlying challenge statement.

The solution is never about a pretty picture; but instead the harmonious relationship of human needs, product capabilities, market fit, and business goals.

Understanding how people physically and emotionally engage with a service is more impactful than how it is designed or developed.

My UX Principles:

  • UX Isn’t Design.
  • UX Is Inclusive.
  • People Over Users.
  • Look Beyond The Horizon.
  • Iterate Quickly. Adapt Faster.
  • Definition Over Solution.
  • Measure To Scale.
  • Disruption Is Change Management.
  • Give Back As You Climb.
  • Never Make Definitive Lists.


Strengths & Talents

Leadership - Making sure the team crosses the finish line

Resource Management -
Product Planning -
Change Management -

Strategy - Making product design milestones in synch with business growth

Product Strategy -
Workshops -
Design Thinking -

Design - Making products easy to use

User needs -
Service blueprint -
Information architecture -
Interface design

Prototype - Making user ready prototypes for quick feedback

Problem anticipation -
Low code -
Product iteration -
Behavior analytics

Research - Testing hypotheses before developing

Interviews -
Focus Groups -
Usability Testing -
Analytics + Reporting